Business Details
45 Years
experience
Trusted Flooring Experts in Cambridge
Established in 1981, The Carpet Mill has been serving Cambridge for over four decades with premium flooring solutions. Our expertise spans carpets, hardwood, natural flooring, laminate, vinyl, and vinyl tiles, sourced from major manufacturers. We prioritise quality, choice, and exceptional service, offering free consultations and a 12-month guarantee on all fittings. Customers benefit from a relaxed shopping experience with no pushy sales tactics, allowing them to explore over 10,000 carpet options and tactile materials at their own pace. Our team, led by new owner Ben Wills, brings decades of industry experience and a commitment to honest advice.We specialise in both residential and commercial projects, from small bathrooms to large-scale LVT installations. Our focus remains on UK-manufactured products and expert fitting services delivered by trusted professionals. With a history of exceptional customer service, we have become a trusted local shop, consistently exceeding client expectations. Our flexibility in measuring and fitting times ensures convenience for every customer.
Services
Carpets
Hardwood
Natural Flooring
Laminate
Vinyl
Vinyl Tiles
LVT Installation
Commercial Flooring
Home Consultations
Fitting Services
Details
- Year established: 1981
Highlights and features
- Over 30 years of experience serving Cambridge
- Free consultations and 12-month fitting guarantee
- Access to 10,000+ flooring options
- Expert team with decades of industry knowledge
- Flexible measuring and fitting times
What people say
Excellent service
Highly recommend
Honest advice
Phenomenal service
Thrilled with flooring
Services
Carpets
We offer an extensive selection of carpets from leading manufacturers, including wool and synthetic options. Our experts provide tailored advice, free measurements, and professional installation. With over 10,000 choices available, customers can find durable, stylish solutions for residential or commercial spaces.
Vinyl Flooring
Our luxury vinyl tile (LVT) solutions combine water resistance with aesthetic appeal. Ideal for high-traffic areas, kitchens, and bathrooms. The team offers free consultations, sample loans, and precise fitting to ensure long-lasting results tailored to your property's needs.
Hardwood Flooring
Natural hardwood floors add timeless elegance to any space. We supply and install premium oak, maple, and walnut options. Our service includes expert subfloor preparation, precise fitting, and aftercare advice to maintain your floor's beauty for decades.
Natural Flooring
Sustainable options like cork and bamboo combine durability with environmental responsibility. These hard-wearing, stain-resistant materials suit modern homes seeking organic textures. Our team ensures proper acclimatisation and installation for optimal performance in Cambridge properties.
Laminate Flooring
Cost-effective laminate flooring mimics wood or stone at a fraction of the price. We provide high-quality brands with scratch-resistant finishes. The service includes subfloor assessment, precise cutting, and quick installation with minimal disruption to your household.
People
Ben Wills
Owner
Ben Wills took over The Carpet Mill in 2023, bringing fresh leadership while maintaining its reputation for quality and service. With a background in flooring distribution and retail, he continues the legacy of expert advice and customer-focused solutions.
Peter Day
Former Owner
Peter Day owned The Carpet Mill from 1995 until retirement in 2023. His 30+ years of industry experience, including commercial flooring roles, shaped the business's reputation for honest advice and exceptional service in Cambridge.
Paul
Fitter
Paul is our lead flooring fitter, renowned for meticulous attention to detail and exceptional craftsmanship. With years of experience installing complex LVT and hardwood projects, he ensures every installation meets the highest standards of quality and precision.
Jim Ladbrooke
Fitter
Jim Ladbrooke provides expert carpet fitting services, combining technical skill with customer care. His professionalism and precision have made him a trusted part of The Carpet Mill team for residential installations across Cambridge.
Oliver Ladbrooke
Fitter
Oliver Ladbrooke delivers reliable, high-quality carpet installations. Working alongside Jim, he ensures every fitting is completed efficiently while maintaining the careful attention to detail that customers expect from The Carpet Mill's service.
Questions
What flooring options are available at The Carpet Mill?
We stock over 10,000 carpet options plus hardwood, laminate, vinyl, LVT, and natural flooring solutions from major manufacturers.
Do you offer home consultations?
Yes, we provide free home consultations for measuring and advising on suitable flooring options tailored to your space and budget.
How long has The Carpet Mill operated in Cambridge?
We've served Cambridge since 1981, initially on Mill Road before moving to Chesterton Road in 2000.
Is there a guarantee on installations?
All fittings come with a 12-month guarantee as standard, covering both materials and workmanship.
Can I see samples before purchasing?
Yes, we offer sample loans to help customers make informed decisions about colours and textures in their own environment.
Are your fitters experienced?
Our team includes specialists with decades of experience, ensuring precise installations for both residential and commercial projects.
