Business Details
38 Years
experience
Your Trusted Carpet & Flooring Experts in Stroud
Established in 1988, Carpet Hotline Superstore has grown from a small retail warehouse to Stroud's largest carpet and flooring showroom. As a family-run business spanning over four decades, we combine traditional values with modern expertise to deliver exceptional service. Our team of professional fitters brings decades of combined experience, ensuring every installation meets the highest standards. We pride ourselves on offering comprehensive solutions, from free home measurements to same-day roll stock takeaways, serving both domestic and commercial clients across Gloucestershire. With three generations contributing to our success, we maintain a steadfast commitment to customer satisfaction, community engagement, and quality products.Our extensive range includes wool, natural fibre, and manmade carpets, alongside vinyl, laminate, and wood flooring options. Supporting local sports teams and charities reflects our deep-rooted connection to the Stroud community. Our policy of friendly, knowledgeable service has fostered lasting relationships with customers who often become lifelong friends. This dedication to excellence has made us the trusted choice for flooring solutions in the region.
Services
Carpets
Flooring Installation
Rugs
Vinyl Flooring
Laminate Flooring
Wood Flooring
Commercial Rugs
LVT Flooring
Stock Rolls
Carpet Fitting
Details
- Year established: 1988
Highlights and features
- Family-run business with 40+ years of local experience
- Offer free home measurements and estimates
- Stroud's largest carpet and flooring showroom
- Professional in-house fitting team available
- Active community supporters since 1988
What people say
Excellent service
Professional fitters
Competitive pricing
Wide selection
Community involvement
Services
Carpets
We offer an extensive range of carpets including wool, natural fibre, and manmade options. Our collection caters to diverse tastes and requirements, from traditional to contemporary designs. With Stroud's largest showroom selection, customers can find perfect solutions for every room and budget.
Flooring Installation
Our professional in-house fitters provide expert installation for all flooring types. With decades of combined experience, we ensure precise measurements and quality workmanship. The service includes free home sizing estimates and handles complete installations from start to finish.
Rugs
Our rug collection adds warmth and style to any space with various sizes, colours, and patterns. Customers can create custom rugs tailored to their specific requirements. The range offers cost-effective solutions to transform rooms while maintaining practicality and aesthetic appeal.
Vinyl Flooring
We provide durable vinyl flooring options suitable for both residential and commercial spaces. The collection includes modern designs that mimic natural materials while offering enhanced practicality. Our team helps customers select appropriate options based on their specific usage requirements.
Laminate Flooring
Our laminate flooring range offers stylish, durable solutions that replicate natural wood finishes. Available in various designs and quality grades, these floors suit high-traffic areas. We provide expert advice on selection and complete installation services for optimal results.
People
Dawn
Co-Founder
Co-founded the business in 1988, driving initial growth through customer-focused service. Instrumental in establishing the company's community-oriented values and commitment to quality. Continues to shape business strategy while maintaining hands-on involvement.
Peter
Co-Founder
Co-founder with 35+ years' experience in flooring industry. Oversaw operational expansion from initial warehouse to current superstore. Maintains focus on product quality and technical standards. Contributes strategic direction while supporting day-to-day operations.
Christie
Director
Joined the family business in early 2000s, driving modernisation and expansion. Brings contemporary business practices while maintaining traditional values. Oversees commercial operations and strategic development. Represents third-generation commitment to excellence.
Neal
Operations Manager
Joined in 2020, bringing corporate sales expertise to enhance business processes. Focuses on operational efficiency and customer service improvements. Implements modern management techniques while respecting established business principles. Drives continuous improvement initiatives.
Questions
What types of flooring do you offer?
We provide wool carpets, manmade fibre carpets, vinyl flooring, laminate flooring, wood flooring, and commercial rugs. Our extensive range includes various styles and quality options to suit different requirements and budgets.
Do you offer free estimates?
Yes, we provide free home measurements and estimates. Our team can visit your property to assess requirements and provide accurate costings for both domestic and commercial projects.
Are your fitters employed directly by the company?
Yes, we have professional in-house fitters who handle all installations. This ensures consistent quality control and allows us to maintain our high service standards across every project.
How long have you been in business?
We've been serving customers since 1988 when Dawn and Peter established the original retail warehouse. The business has grown significantly while maintaining its family-run ethos and commitment to quality.
Do you support local community initiatives?
Yes, we actively support local sports teams and charities. Current sponsorships include Rodborough YFC Under 11 Raptors, Stroud Rugby Club, and local school fundraising events like the Eastcombe Gnome Hunt.
What are your showroom opening hours?
Our Stroud showroom is open Monday-Friday 9am-5:30pm, Saturday 9am-3pm, and closed on Sundays. We recommend visiting during these times to explore our full range of flooring solutions.
