Experience the Jim's Carpets difference today!
At Jim's Carpets, we pride ourselves on being Yorkshire's premier supplier of carpets and floor coverings. With a rich history dating back to 1962, our family-run business has built a reputation for providing exceptional quality, service, and choice to our valued customers. Our journey began with James Walker, who founded the company with a vision to offer unparalleled flooring solutions to the people of Yorkshire. Over the years, our family has continued to drive the business forward, ensuring that our commitment to excellence remains unwavering.
Our Core Values
At Jim's Carpets, we believe that it's the little things that make a big difference. That's why we've built our business on a set of core values that guide everything we do. From our bespoke service tailored to each client's needs to our honest advice and the widest selection of products possible, we strive to provide a genuine value for money. Our staff is comprised of experienced professionals who are dedicated to providing the perfect customer experience.
A Commitment to Quality and Service
Our products are sourced from around the world, and our showroom in Kirkstall features a stunning array of carpets and flooring from renowned manufacturers. Our extensive range includes wood flooring, laminate flooring, luxury vinyl flooring, carpets, and designer rugs. We're proud to be a member of the Office of Fair Trading Approved Carpet Foundation, ensuring that our customers receive a strict code of conduct at all times.
Why Choose Jim's Carpets?
With over 125 years of collective knowledge in the carpet industry, our team is dedicated to providing the perfect customer experience. We believe that selecting the right flooring is a crucial decision, which is why we're here to guide you through our diverse collection, assisting you in making an informed choice that aligns with your style, preferences, and practical needs. At Jim's Carpets, we understand that every home is unique, and we're committed to helping you find the perfect flooring solution to transform your space into a haven of comfort and style.
Contact Us
Visit our Kirkstall showroom to experience the Jim's Carpets difference for yourself. Our friendly and experienced staff are always on hand to provide expert advice and guidance to help you find the perfect flooring solution. Whether you're looking to upgrade your living room, bedroom, or office, we're here to help.
Overall Experience
The reviews of Jim's Carpets are mixed, with some customers having an excellent experience and others facing issues with their service.
Positive Aspects
Excellent Service
Some customers praised the excellent service they received from Jim's Carpets, highlighting the helpfulness of the staff, particularly Simon, and the professional and friendly nature of the fitters.
High-Quality Products
Several reviewers were impressed with the quality of the carpets and flooring provided by Jim's Carpets, with one customer stating that their luxury vinyl flooring and carpet looked "absolutely fantastic".
Knowledgeable Staff
Some customers appreciated the knowledge and expertise of the staff, particularly Claire, who provided detailed advice on the best kind of carpets for their needs.
Negative Aspects
Poor Measuring and Fitting
One customer had a terrible experience with Jim's Carpets, citing issues with measuring and fitting, including the fitter not having enough carpet, and being left with an uncarpeted room.
Lack of Attention to Detail
Another customer was disappointed with the attention to detail of the fitters, who scuffed their freshly painted walls and skirting, and left dirt and blood marks on their carpet.
Poor Customer Service
One reviewer felt that the company did not provide adequate customer service, failing to resolve issues in a timely manner and showing no empathy for the problems they caused.
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