Transform Your Space with Magical Floors
Rivendell Carpets and Flooring is an independent carpet and flooring company that has been serving the people of Bristol and its surrounding areas for the past 25 years. With a rich history of providing quality products and exceptional customer service, we have established ourselves as one of the leading flooring specialists in the region.
Our Story
As an independent company, we have always prided ourselves on our personal approach to customer service. Gone are the days of impersonal showroom consultations; at Rivendell, our team of experts will come to your home, measure up your rooms, and provide expert guidance on the type of flooring that will meet your needs. We strive to make the process of choosing the right flooring as seamless as possible, ensuring that you have all the information you need to make an informed decision.
Our Products
At Rivendell, we offer an extensive range of products from leading brands, including Carpets, Carpet Tiles, Vinyl, LVT, Marmoleum, and Wooden Floors. Whether you're looking to transform your living room, kitchen, or bathroom, or need to update your commercial premises, we have a product range that caters to all your flooring needs.
Our Services
We offer a comprehensive range of services, including consultation and measurement, product selection, and installation. Our expert team of flooring and carpet fitters is fully insured and registered with the Construction Skills Certification Scheme (CSCS), ensuring that your flooring installation is carried out to the highest standards. We also provide aftercare services, including maintenance tips and recommendations for maintaining your new flooring.
Our Commitment to Sustainability
At Rivendell, we believe that it is our responsibility to minimize our impact on the environment. We operate a recycling policy within our office and warehouse, and we are active members of several organizations dedicated to sustainability, including the Woodland Trust, Children's Scrapstore Centre for Sustainable Energy.
What Sets Us Apart
At Rivendell Carpets and Flooring, we pride ourselves on our personal, professional, and friendly service. We take the hassle out of choosing the right carpet or flooring, and we deliver high-quality products on time and to budget. We understand that every customer is unique, and we strive to provide exceptional service that exceeds your expectations.
Get in Touch
If you're looking for a flooring solution that meets your needs, please don't hesitate to contact us. Our team of experts is always on hand to offer guidance and support. Whether you have a query about our products or services or would like to book a consultation, we're here to help.
Overall Experience
The majority of customers have had a positive experience with Rivendell, praising their excellent service, competitive prices, and professional team.
Service Quality
Rivendell's team, including Alison, Tom, Fraser, Mandy, and Bryan, have been commended for their reliability, politeness, and efficiency. They have been described as "totally professional" and "very responsive". The fitters have been noted for their tidiness and ability to complete jobs quickly and effectively.
Communication
Communication has been highlighted as a strength, with customers appreciating the regular updates and photographs provided during the fitting process.
Product Range and Advice
Rivendell's range of flooring options has been praised, with customers appreciating the guidance provided in choosing the right product for their needs. Mandy, in particular, has been credited for her valuable advice and ability to find cost-effective solutions.
Competitive Pricing
Rivendell's prices have been consistently described as "competitive" and "reasonable", with customers feeling that they have received good value for their money.
Areas for Improvement
One customer had a negative experience when they were told that someone would only be able to call them back on a Monday for a quote, which they felt was unprofessional.
