Business Details
16 Years
experience
Premium Carpet & Flooring Solutions in Sunderland
Telfer Carpets, established in 2010, is a family-run business based in Sunderland, North East England. Founded by husband-and-wife team Billy and Claire, we combine over 50 years of collective industry experience to deliver premium carpet and flooring solutions. Billy, with 25 years in the trade, and Claire, drawing from 12 years of expertise and a finance background, ensure competitive pricing without compromising quality. Our services include free measuring, guaranteed installations, and a 100% satisfaction guarantee on all fitted products. We serve residential and commercial clients across the North East and UK, offering a wide range of carpets, laminates, vinyls, and luxury vinyl tiles (LVT).Our experienced fitters prioritise precision, while our free delivery and sampling services enhance customer convenience. Backed by partnerships with leading brands and a commitment to transparency, we provide tailored advice and aftercare support. Our showroom in Leechmere Industrial Estate welcomes visitors for consultations, with a focus on building long-term client relationships through reliability and expertise. We uphold strict compliance with industry standards and maintain clear communication throughout every project.
Services
Carpets
Laminate Flooring
Vinyl Flooring
Luxury Vinyl Tiles
Contract Floor Coverings
Free Measuring Service
Installation
Home Sampling
Details
- Year established: 2010
Highlights and features
- We offer a free measuring service with no obligation.
- Our fitters have decades of combined industry experience.
- All installations come with a 100% satisfaction guarantee.
- We provide free home sampling for informed decisions.
- Competitive pricing across premium carpets and flooring ranges.
What people say
Excellent fitters
Competitive prices
Free delivery
Wide product range
Professional service
Services
Carpets
We supply premium carpets for residential and commercial sectors across the UK. Our range includes loop pile, pattern, saxony, and twist pile carpets, designed for durability and aesthetics. Each product comes with a 100% satisfaction guarantee and free delivery.
Laminate Flooring
Our laminate flooring options feature true-match accessories for seamless installation. Available in wood and stone effects, these water-resistant floors are ideal for kitchens and high-traffic areas. Free measuring and fitting services ensure precision.
Luxury Vinyl Tiles
LVT ranges offer waterproof, soft-underfoot solutions with natural wood and stone designs. Suitable for bathrooms and commercial spaces, these floors include click-system and dry-back options for easy installation.
Contract Floor Coverings
We provide heavy-duty carpets and vinyls for schools, hospitals, and offices. Services include subfloor assessments, safety flooring, and compliance with commercial standards. CHAS accreditation ensures health and safety adherence.
Installation Services
Experienced fitters deliver precise installations for all flooring types. Services include furniture clearance advice, underlay replacement, and waste disposal options. A one-year fitting guarantee covers all workmanship.
People
Billy Telfer
Co-Owner
With 25 years in the carpet trade, Billy oversees operations and product quality. His expertise ensures technical precision and client satisfaction across residential and commercial projects.
Claire Telfer
Co-Owner
Claire manages client relations and finance, leveraging 12 years of industry experience. Her background ensures competitive pricing and tailored flooring solutions for diverse budgets.
Questions
Do you offer free measuring services?
Yes, we provide free measuring with no obligation to ensure accurate pricing and stock availability.
Can you fit flooring around existing furniture?
Rooms should be cleared before fitting, but we can advise on non-removable items with prior notice.
Are your fitters experienced?
All our fitters have decades of combined industry experience and specialise in precise installations.
Do you provide disposal services?
Waste is bagged and placed in bins at no charge, with optional full disposal for an extra fee.
What guarantees do you offer?
Fitted floors come with a 100% satisfaction guarantee and a one-year fitting warranty.
Can I see samples before purchasing?
Yes, we offer free in-store samples and a home sampling service for convenience.
Videos
