Your flooring partner for all your flooring needs
At The Flooring Factory, we are a small family-run business that has been a staple in the Kinson Crossroads area since 2005. With decades of combined experience in the industry, our team prides ourselves on being honest, reliable, and competitively priced. We have built a reputation for providing exceptional services and products to our customers, and we strive to maintain the highest standards of quality and customer satisfaction.
Our Services
At The Flooring Factory, we offer a wide range of services to cater to our customers' diverse needs. Whether you're looking to replace your old carpet, update your home's flooring, or find the perfect bedding, we've got you covered.
Carpets
Our large showroom showcases an extensive range of carpets that cater to different tastes, lifestyles, and budgets. From hard-wearing carpets for bedrooms to luxurious wool carpets for lounges, we have a vast selection of products to choose from. Our salesmen have years of experience and can help you find the right carpet for your needs and budget. We also offer free quotations, free delivery, and fitting installation remnant carpets at discount prices.
Vinyl and Laminates
Our vinyl and laminate flooring options have come a long way in recent years, with realistic wood and stone effects that can transform your space. We have over a thousand vinyl samples to choose from, with next-day delivery and price points to suit all budgets. Our expert fitters ensure a high-quality finish, and our salesmen can advise on the best type of vinyl flooring for your specific needs.
Artificial Grass
We've been selling artificial grass for some time now, and we offer some of the best local rates per square meter in the area. We take full rolls into stock to lower the cost for our customers. We can also arrange installations of this product.
Mattresses and Beds
Our showroom now stocks a vast selection of quality bed frames and mattresses, from divan beds to bunk beds, soft to firm mattresses, and a range of fabrics and colours. We can arrange for the disposal of your old mattress and even set up your new bed at an additional cost.
Expert Advice and Free Quotes
Our salesmen are happy to visit you at home with a variety of sample books to help you choose the perfect product for your needs. We offer free, no-obligation quotations and can guide you through the entire process from consultation to installation.
Get in Touch
If you'd like to learn more about our services and products, please don't hesitate to contact us. You can reach us by phone at 01202 574888 or by fax at 01202 574044. We look forward to serving you.
Rude Service
One reviewer, Melanie Maclean, had a terrible experience with the store, describing a rude man who answered the phone and refused to come out to meet her before she could discuss her needs. When she explained that she was 300 miles away and unable to come to the store, the staff member allegedly told her that they couldn't help her for weeks, suggesting that they don't want or need the business.
Friendly and Helpful Staff
On the other hand, several reviewers praised the store's staff, describing them as helpful, friendly, and knowledgeable. John Burton, Carenza, Rosalind Martin, Exeter Art, Aload More, David Divers, Jo, Sammy Jade, and Ha Thi Tran all shared positive experiences with the store's staff.
Quality Workmanship
Many reviewers also praised the quality of the workmanship, with Carenza, Rosalind Martin, Exeter Art, Aload More, David Divers, Jo, Sammy Jade, and Ha Thi Tran all describing the finished results as excellent.
Disappointment with Customer Service
However, David Tall HashtagDad had a disappointing experience with the store's customer service. He had issues with the fitting of carpet and felt that the store's response to his concerns was unsatisfactory.
Generally Positive Experience
Despite some minor issues, many reviewers had a generally positive experience with the store, praising the staff, quality of work, and prices.
Comments and Recommendations
Reviewers recommended the store to others, describing it as "realy helpful", "very knowledgeable", "lovely", "fantastic", and "brilliant". They also appreciated the store's prices, describing them as "good value for money" and "affordable".
