Business Details
We are currently revitalizing our platform to enhance our service offerings. With a steadfast commitment to customer satisfaction, we ensure all existing orders remain secure and will be fulfilled promptly upon our relaunch. Our delivery process prioritizes clarity, with detailed guidelines for access restrictions and vehicle types to guarantee efficient kerbside or driveway drop-offs. We maintain rigorous protocols for failed deliveries, including transparent cost structures and proactive communication to resolve issues swiftly. In cases of damaged goods, our team advocates for immediate inspection and documentation to expedite resolutions. We uphold strict delivery limitations for restricted zones, providing clear timelines for areas like the Scottish Highlands and Devon.
Our operations adhere to bank holiday exclusions and product-specific lead times, ensuring realistic delivery expectations. For returns, we offer a 14-day cooling-off period for non-bespoke items, with structured inspection processes to maintain fairness. Bespoke orders, tailored to individual requirements, are excluded from cancellations due to their custom nature. We emphasize transparency in all interactions, from delivery updates to refund procedures, to foster trust. Our dedication to clear communication and procedural rigor underscores our mission to deliver reliable flooring solutions nationwide.
Our operations adhere to bank holiday exclusions and product-specific lead times, ensuring realistic delivery expectations. For returns, we offer a 14-day cooling-off period for non-bespoke items, with structured inspection processes to maintain fairness. Bespoke orders, tailored to individual requirements, are excluded from cancellations due to their custom nature. We emphasize transparency in all interactions, from delivery updates to refund procedures, to foster trust. Our dedication to clear communication and procedural rigor underscores our mission to deliver reliable flooring solutions nationwide.
Highlights and features
- We provide transparent delivery guidelines to prevent access-related issues.
- We offer a 14-day cooling-off period for non-bespoke returns.
- We maintain rigorous inspection protocols for returned goods.
- We clearly communicate restricted delivery zones upfront.
- We enforce structured policies for failed deliveries and storage costs.
Services
Bespoke Flooring
We create custom flooring solutions tailored to individual specifications, ensuring precise measurements and high-quality materials. These products, manufactured exclusively for each customer, are excluded from cancellation rights due to their unique nature. Our team works closely with clients to deliver personalized solutions that meet exact design and functional requirements.
Standard Delivery
Our delivery service covers kerbside or driveway drop-offs using vehicles ranging from small vans to 18-tonne lorries. Customers are advised to note access restrictions during checkout to avoid delays. Delivery timelines vary by region, with extended periods for areas like the Scottish Highlands and Devon.
Returns Management
For non-bespoke orders, we facilitate returns within 14 days of receipt, requiring customers to arrange third-party courier services. Returned items undergo thorough inspection for transport damage before refunds are processed. Responsibility for goods remains with the customer until they reach our distribution centre.
Damage Handling
In cases of damaged goods, we require immediate notification and documentation via courier paperwork. Our team conducts detailed inspections upon return and communicates any damage-related deductions promptly. Customers are advised to retain packaging for verification purposes.
Customer Support
Our team provides assistance with order tracking, delivery queries, and product information through email or phone support. We prioritize resolving issues swiftly, whether related to delivery delays, damaged goods, or return processes. Clear communication is central to our approach in maintaining customer trust.
